Response by Taj employees to 26/11 a case study at Harvard Response by Taj employees to 26/11 a case study at Harvard Source: timesofindia.indiatimes.com The heroic response by employees of Taj Hotel during the 26/11 terror attacks is now a case study at Harvard Business School that focuses on the staff’s selfless service for its customers and how they went beyond their call of duty to save lives. By arZan ... View all of arZan's posts.